Terms of Service

These terms are a product and operations draft, not final legal terms. They must be reviewed before paid orders or memberships are activated.

Service

On The Way Laundry provides scheduled pickup, laundry processing, optional pressing and return delivery in eligible service areas. Availability, pickup windows and turnaround can depend on route and processing capacity.

Pricing and verified weight

Wash and fold pricing may be based on verified facility weight and a minimum order amount. Item based services such as pressing or bulky items can be charged separately. The checkout experience must disclose applicable pricing before final capture.

Care preferences

Customers are responsible for providing accurate care instructions and identifying items that require special handling. Certain items can be declined if they are unsafe, contaminated, prohibited or outside the service capability.

Pickup and delivery

Customers must provide safe access and accurate delivery instructions. Delivery proof can include a timestamp, location record, photo or signature where appropriate.

Claims and rewash

The production service will publish a clear claim window, evidence process, rewash policy and maximum liability rules before accepting customer property.

Memberships

Memberships will disclose included weight, pressing credits, billing frequency, overage pricing, rollover rules, pause rules and cancellation terms before purchase.

Commercial accounts

Commercial customers can have separate pricing, service levels, invoicing and written account terms.

Changes

Material changes to final terms should be communicated in a way appropriate to the customer relationship and applicable law.

Contact

Questions can be sent to hello@onthewaylaundry.com.